First of all, we would like to thank you for your trust in us, which is why we take your privacy very seriously. Because of this, we would like to provide you with this document so that you may have a transparent way of seeing what information we collect, how we process it and the measures that we take to keep it secure.
Because of this, in accordance with the provisions of the Organic Law on the Protection of Personal Dataand Regulation (EU) 2016/679 of the European Parliament and of the Council, we hereby inform you that by filling out the forms on the website https://www.destinyhome.es (hereinafter “the website”), you are giving us your express consent as well as the personal data that you provide to us via the forms of the website’s applications, and consent to this data being incorporated into and processed as a part of a record of personal data processing activities created for this purpose and managed by its holder, DESTINY HOME GROUP SLU (hereinafter the “holder”).
Who processes your data?
Identity of the holder: Destiny Home Group S.L.U - Tax ID number B76220151
Postal address: Av. Fuerteventura 29 puerta 18, Post Code 35660, La Oliva (Las Palmas)
What data do we collect?
The Personal Data that we receive from you: The holderreceives and stores all information which you provide to us on our website, or which you send to us by any other means, voluntarily and with your prior consent. This set of personal information is referred to as “personal data”. This data is necessary to be able to fulfil the purpose of Destiny Home Real Estate Canary Islands. It includes your first and last name, telephone number, postal and email address, type of ownership, property features, etc. Likewise, if you put up a listing on our website, other data necessary for this purpose is also included, such as your credit card information (card number, cardholder name, and expiry date). We may also request information regarding your preferences with respect to properties and their features. It is only necessary to provide the required information in order to carry out our purpose. Because of this, some data (while recommended), are not obligatory, thus allowing you to choose whether to supply them or not.
Data on third parties: When you make a rental or purchase/sale for another person through our website, we must request the personal data and property preferences of that third party. This person must give his or her prior consent to you sending his or her personal data to us, given that any actions with respect to this data will only be able to be carried out via your account on the website (if this account exists or is necessary).
Data from other sources: These include sources in the Destiny Home Group, which has associated companies, business partners and other types of independent third-party sources. The sole reason for this is to provide you with a better service. On certain occasions, the personal or non-personal data obtained through these sources shall be permitted to be added to your existing account on our website (if this account exists and/or is necessary), subject to your prior consent at the time of providing this data, regardless of its nature. All of this is to better achieve our corporate purpose.
Automatically: As soon as you visit our website, we collect certain data automatically, including if you do not register any listings. This information includes your IP address, the date and time you access our website’s services, the hardware, software or Internet browser that you are using and data on your computer’s operating system, which can include the application version and language configuration. We also collect data on the clicks that you make and the pages that we have displayed to you. This is to provide you with a better browsing experience that is more aligned with your online habits.
If you are using a mobile device, we will collect information that identifies your device, its configurations and specific features and other activities on the system. When you make a booking, our system records information on the means and websites where you have made the booking or listing, or from which website you have accessed the websites of DESTINY HOME GROUP SLU.
3. How do we use your data?
The purpose of processing the data that you provide to us is the following:
- To manage your requests for products and/or services.
- To send you confirmations and updates regarding properties and/or tenants (depending on your user role) and to operate your account (if you have one).
- To send you notifications on properties and/or tenants that may interest you as well as other similar features.
- To send you communications related to our products/services as well as special offers related to your interests.
Communication by email: We want it to be easy for you to make the best of the opportunities offered on our website. To do so, we send email messages containing information on your interests related to renting and/or buying or selling properties. For example, if you are looking for or making a listing for one of the properties on our website, we could send you an email with special offers, price drops or properties similar to those that interest you. We believe that these email messages will provide you with useful information on activities and special offers related to the products and services available on our website. We remind you that you will always have the opportunity to choose to not receive these types of messages contained in any of the messages that we send to you. Sending these emails will always be subject to your prior consent.
We recommend that you read the section entitled “Your options regarding the collection and use of your data” below in order to exercise your rights relating to email communication.
4. With whom do we share your data?
DESTINY HOME SLU is permitted to share your data with the following entities:
Service providers: These are the people or companies that provide services or carry out tasks on behalf of the holder, including business analysis, customer service or CRM services, marketing, the distribution of surveys or lottery programs, and fraud prevention. In certain cases, we could also authorise certain service providers to collect data on our behalf and include it, if necessary and subject to your prior consent, for the purpose of operating certain elements on our website facilitating the delivery of online advertising tailored to your interests. Our service providers are permitted to collect and access all data that is necessary for them to correctly carry out their duties and tasks, but they will never be permitted to share or use your data for any other purpose.
Business partners: These are defined as people or companies with whom we collaborate with in order to offer our products or services. You can find out when a third party is involved in a product or service that you have requested, as their name will appear alongside ours. If you choose to use these optional services, we could share data regarding you, including your personal data, with our business partners so that they can contact you directly by email or conventional mail in relation to their products or services. We also remind you that you should take into account that we do not control the privacy practices of these third-party business partners.
We will also be permitted to share your data in the following exceptional cases:
In the case that we are required by law, believing in good faith that the information disclosed is necessary to comply with applicable laws or legal proceedings.
This may be the case when a corporate transaction occurs, such as the sale of a subsidiary or a department, a merger, a consolidation or the sale of assets, as well as the unlikely case of bankruptcy.
It is also important for you to be aware that we will be permitted to share any type of additional or anonymous data with third parties, including advertisers and investors. For example, we will be permitted to inform our advertisers of the number of visitors that our website receives, the services most often purchased and the most popular properties. Keep in mind that this data does not contain any personal information and will be used to develop content and services that are adapted to your preferences and those of the remainder of the website’ users as well as to evaluate the effectiveness of our advertising.
In all of these cases, we guarantee that data is stored in European Union countries (and therefore guarantee compliance with the European Union General Data Protection Regulation) or in accordance with the EU-US Privacy Shield agreement approved by the European Data Protection Board (you can find more information here: https://www.privacyshield.gov/list).
5. How do we use mobile devices?
Destiny Home Real Estate Canary Islands offers free apps for a large variety of mobile devices, as well as all of the versions of our standard website, which have been optimised for mobile and tablet browsers. On all mobile apps and websites, we process the personal data that you provide to us practically in the same way as we do via our website; these mobile apps and websites also enable the use of geolocation services to find travel and leisure services close to you whenever you enable this. With your consent, we will send you push notifications with information regarding your listings. When you upload a photograph from your mobile device, it will be tagged with your location information. To change this option, you should closely read the instructions manual for your mobile device to find out how to change this configuration and how to allow or cancel the sharing of the aforementioned data or the receipt of push notifications.
Cross-device tracking also encompasses combining the data collected from one browser or mobile device in particular, with another computer or device related to the computer or device from which the data has been collected.
To optimise the content that we offer in our destinyhome.es newsletters, we combine the searches and bookings made on different devices and computers. Remember that you can unsubscribe to our newsletter whenever you want by clicking on the unsubscribe link.
You should also be aware that the ads that you view on other web pages, websites or apps are also displayed based on the activities that you carry out on linked computers and devices. If you change the cookie configuration on your device (for more information, see the “What are my options?” section of our Cookies Policy), if you wish to, you can change the cross-device tracking configuration for advertising purposes. It is also necessary to clarify that signing out of your user account (if one exists) does not mean that you will cease to receive ads or personalised advertising.
6. How do we use social media?
Destiny Home Real Estate Canary Islands uses social media for different purposes, such as making it easier to use our online booking services. However, you should keep in mind that we also use it to promote the travel, leisure and real estate products and services of companies in our corporate group as well as to advertise, improve and offer our own services, as in the following cases:
To sign on with one of your social media accounts. If you wish, we give you the opportunity to create a destinyhome.es account by using the information from one of your social media accounts so that you do not have to remember multiple usernames and passwords. Remember that you can unlink the associated account at any time.
To integrate social media plug-ins. We have integrated social media plug-ins into our Destiny Home Real Estate Canary Islands website and apps. This means that whenever you click on one of the buttons (such as the Facebook “Like” button), certain information will be shared with the social media platform provider to which the plug-in belongs. Remember that if you have signed on by using your social media account, the social media platform provider may link this information to your account, making it possible that your actions will show up on your profile on that social media platform so that you can share them with others.
Other social media tools and services. In addition, if we consider it necessary, we will integrate other social media services, such as the messaging services provided by these platforms, in such a way that allows you to interact with Destiny Home Real Estate Canary Islands or its contacts regarding our services. Remember that each time you sign on to Destiny Home Real Estate Canary Islands by means of a social media platform, the service provider in question will allow you to share data with us. For example, if you sign on to destinyhome.es using a social media account, this could share certain information (depending on how you have authorised the social media provider that you are using at the time of the login) with Destiny Home Real Estate Canary Islands. Keep in mind that this information can include your email address, age or profile pictures.
7. Why do we transfer information to countries outside of the European Union?
Remember that whenever we store or transfer your personal data outside of the European Economic Area, we will do so in accordance with the applicable law and in accordance with the EU-US Privacy Shield agreement approved by the European Data Protection Board. If you would like, you can find out more information at https://www.privacyshield.gov/list.
8. How can you access, rectify, cancel and oppose your data?
If there is anything that we understand and value at DESTINY HOME GROUP SLU, it is our wish for you to be in control of how we use the personal data that you have provided us with. Because of this, we offer you the following possibilities:
ACCESS: You can ask us for a copy of the personal data that we store on you in a structured, frequently used and legible format.
RECTIFICATION: At any time, you can inform us of any change in your personal data or ask us to make the corrections that you believe to be appropriate regarding the data that we store on you.
CANCELLATION: We hope that this will not happen, but when this is the case, you can ask us to delete, block or restrict the processing of the personal data that we possess regarding you.
OPPOSITION: If you believe it to be necessary, you can oppose any specific form of our use of your personal data.
LIMITATION: In the event that you have granted your consent for a specific purpose, you have the right to withdraw your consent at any time without this affecting the lawfulness of processing based on consent prior to its withdrawal.
PORTABILITY: If you so require, you can also ask us to send the personal data that you have provided to us to a third party.
You should also be aware that when we use your personal data based on your consent, you have the right to withdraw said consent at any time subject to regulations in effect. In addition, it is important for you to know that when we process your personal data based on legitimate interests or the public interest, you have the right to oppose our use of the aforementioned personal data at any time in accordance with applicable legislation.
We trust that you will guarantee that your personal data is correct, complete and up-to-date. If changes to this data occur at any time, please notify us of them as soon as possible.
If you have a user account (if one exists) on our website or the apps based on it, you can access a significant portion of your personal data. Our website offers the option of adding, updating or eliminating the personal data that we store on you.
If you would like to oppose the processing of your personal data for any legitimate reason and there does not exist a direct exclusion mechanism available to you, please contact us at email@example.com.
9. Why does your personal data have to be accurate and truthful?
Sending and/or providing your personal data is required to contact us and receive information on the products and services offered by Destiny Home Real Estate Canary Islands and on our website. Therefore, if you decide not to send the personal data requested or decide not to accept the present Data Protection Policy, you will not be able to use the services provided by our website or our apps, such as signing up, renting, making a purchase or sale, making a listing for your property, booking as a tenant, etc.
You should also remember that you are the only person responsible for the truthfulness of and for correcting (check section 8 “How can you access, rectify, cancel and oppose your data?”) the personal data that you provide to us, and you hereby release the owner from any liability with respect to these matters.
The owner shall not be liable for the truthfulness of the information that it has not created itself as well as the information that is indicated in other sources; therefore, we do not assume any liability for hypothetical damages that could be derived from the use of the aforementioned information. Therefore, you hereby release Destiny Real Estate Canary Islands (Destiny Home Group) from all liability for any damages that you may incur as a result of errors, defects or omissions in the data provided by Destiny Home Real Estate Canary Islands whenever this data originates from sources other than Destiny Home Real Estate Canary Islands.
The same applies to your personal data as well as to data that you provide to us regarding third parties, always with their express consent and after having informed the third parties in question of the facts contained in this clause. Destiny Home Real Estate Canary Islands (Destiny Home Group) does not assume responsibility for the handover of the personal data of third parties that have not given their consent or are not aware of the contents of the present clause, with the responsibility falling on you or the person handing over this data to Destiny Home Real Estate Canary Islands (Destiny Home Group).
Please inform us of any variation in the data that you have provided to us.
10. How do we protect your personal data?
As its holder, we are committed to protecting all of the confidential data to which we have access. When collecting and processing personal data, we have adopted the security measures that we consider to be the most suitable to back up and prevent the loss or unauthorised access or handling of all of your data in accordance with the provisions of the Royal Decree 1720/2007 of the 21st of December.
We believe that it is important for you to be aware that we have applied the appropriate administrative, physical security and technical measures to help us protect the personal data that you send us. Keep in mind that only authorised staff members have access to this data. In addition, for your peace of mind, we would like to inform you that we use encryption when sending your personal and confidential data, such as your credit card data, between your system and ours. Moreover, as extra measures, we use firewalls and intrusion detection systems in order to prevent unauthorised access to your personal data.